[accyman]

heres my recent experience of the o2 shop in accrington and i wil leave it to you to decide if you want to risk shopping there

last week i put my pay as you go mobile phone on charge and when i returned to it the screen had gone all patchy and black like somone had thrown ink onto a piece of paper , i returned the phone to the o2 shop in accrington where i purchased it and the phone was sent away for repair as expected as it is still under warranty

the other day i get a phone call and this is how it went

o2 - goodmorning this is the o2 shop i am ringing about your phone you sent for repair

me - oh yes has it been fixed

o2 - im affraid to inform you that we have sent it to our engineers and they say that the phone has been dropped so it isnt covered under warranty and you will have to pay £55 for the repair

me - hold on a second i told you when i brought it in i put it on charge and when i returned to it the screen was all messed up , theres no sign of it been dropped are you taking the mick and where do you get £55 from the phone only cost £50

o2 - how long did you have it on charge for

me - i left in on charge over night from about 1am to 9 am like i always do why ?

o2 - ahh well you see thats probably whats done it you cant leave mobile phones on charge that long it can damage the battery

me - what the hell has the battery got to do with the screen and yes you can leave mobiles on charge overnight

o2 - well either way its not getting fixed unless you pay £55

me - hang on what exactly are you saying is the cause of the fault because just a minuite ago you said i had dropped it but now you are saying i overcharged it

o2 - didnt answer my last question but did recomend i took it to a mobile phone shop in accrington where i could get it repaired cheaper



at this point i hung up and thought about my options and decided to ring the manager but after ringing all day and been told simply he was upstairs and wouldnt be down for most of the day i decided to go directly into the shop

the manager was still upstairs 5 hours after my origional conversation trying to get hold of him and no effort was made by the staff to go get him and i never recieved the phopnecall back that they said i would get from him

after a few questions i discovered that my samsung phone had not been returned to samsung under the manufacturers warranty but their own repair people had decided to have a go and obviously if theres any way of charging for a repair its better for them so they obviously make up excuses to make you pay for repairs


so in short when returning a faulty product expect -

a: to be called a liar

b: to not have your calls returned

c: to be flobbed off with weak excuses