Quote:
Originally Posted by BERNADETTE
The computer fella just took one of the filters off, working fine now 
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I did say it was a common fault that.
Out of interest did he remove it from one end of an extension lead, the nasty horrible type with a double plug type thing at one end and a socket at the other?
The common mistake with those is to plug the microfilter into the main socket on the wall, then plug the extension lead into the phone connection on the microfilter. This has then removed the broadband signal from the phone extension lead. They then go to the other end of the extension lead and plug in another microfilter and plug the broadband modem into it. They then can not get the internet to work because they have filtered out the broadband signal from the extension lead with the first microfilter.
I hope that makes sense, if not I will try and explain it better.
By the way I don't like the the nasty horrible type extsion leads with a double plug type thing at one end and a socket at the other. They cause enough problems with phones never mind modems.