Quote:
Originally Posted by derekgas
Isnt it funny how these people seem to assume that the elderly have ****** all else to do all day? You did well Bernadette, I would have lost the plot i'm afraid, it is the usual incompetence and lack of respect shown for patients, especially pensioners.
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What really rankled was the way they said to Mum that the driver had assured them he had spoken to her. Like she said it makes her sound like a liar
Why can they not just apologise without you having to ring all over the place??