Quote:
Originally Posted by Neil
Why so they can ignore it? It is their fault, especially the ward manager for the state of the ward. Do ward managers not inspect the condition of their areas of responsibility?
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It cannot be ignored if it is put in writing - the hospital is required to respond to written complaints to acknowledge them within two working days.......they then have to investigate the background of the complaint.......statements are taken from all the staff involved......and then they have a time limit in which to let the complainant know what is happening in respect of that complaint.
Verbal complaints can be ignored, but there is a procedure to make note of and respond to even verbal complaints.
If no-one says anything then it is pretty sure that nothing will happen.
Hospital staff(in my experience) try to do their best for patients.......they do not go out of their way to be nasty and unhelpful, or for that matter put patients at risk...they are accountable for everything that they do.
And I
was ward manager......though I preferred the term Senior Sister, and I did inspect the ward areas many times a day during my shift, I was ward based and I kept my eyes and my ears open so that situations were spotted before they became problems.