[Bonnyboy]

Fire a letter off to the Chief Ecec. Don’t bother with any of the underlings.
I put a complaint in the other year about something, handed it into the ward which I was visiting. I got a response, letters went back and forth between myself and a “Modern Matron” eventually with me corresponding with the Chief Exec.

The issue was resolved shortly after to a degree by way of a full blown official apology. To be fair it was all they could offer after the event.

Getting annoyed again just thinking back to the particular event.