[WillowTheWhisp]

Originally Posted by steeljack

****** the fact that maybe someone who really needed a blood test at the time of the first cancelled appointment was out of luck

I've quite often phoned the surgery and been told "We can fit you in on such and such a day/time because we've had a cancellation." It's not the cancellations which are a problem. It's the people who don't cancel but just don't bother to turn up which cause the problems. There are plenty of people able to fill in the slots left by cancellations.