[BERNADETTE]

My brother and his wife have been visiting Mum this weekend and we got to talking about the hassle I had with my internet connection after Ian died. Or should I say the people on Oranges non-helpline asking to speak to the account holder even though they had been informed of his demise.
It transpires that a friend of theirs lost her husband in December and in March a letter was delivered from his bank(Barclays) addressed to him with the word "DECEASED" in brackets. How to these people think?? It is inevitable when someone dies that you are going to get mail addressed to them but to actually address a letter in this way is a disgrace. By the way she did complain and got some flowers!!!