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WillowTheWhisp · 06-07-2008, 00:35

Without actually knowing when the mailshot went out in relation to when the notes were put on it's impossible to say. For instance a mail shot may have been timed to be processed at say 3pm. The person dealing with the deceased account may have been working on it at the same time. At 2:59 they keyed in the fact that the account holder was deceased, and then proceeded to do the next step. Finally adding the 'no mail' flag at 3:01, totally unaware that from another source a mail shot program had already picked out the name and address at 3pm and was sending the letter.

That wouldn't have happened if the mail were being sent out by a human because the human would see the word 'deceased' and know not to send a letter but a computer doesn't have a brain which can recognise things like that.

06-07-2008, 00:35	#17
WillowTheWhisp Resident Waffler Join Date: Jun 2004 Location: Accrington, Hyndburn Posts: 18,142 Blog Entries: 14 Liked: 14 times Rep Power: 1062	Re: The Height Of Insensitivity!! Without actually knowing when the mailshot went out in relation to when the notes were put on it's impossible to say. For instance a mail shot may have been timed to be processed at say 3pm. The person dealing with the deceased account may have been working on it at the same time. At 2:59 they keyed in the fact that the account holder was deceased, and then proceeded to do the next step. Finally adding the 'no mail' flag at 3:01, totally unaware that from another source a mail shot program had already picked out the name and address at 3pm and was sending the letter. That wouldn't have happened if the mail were being sent out by a human because the human would see the word 'deceased' and know not to send a letter but a computer doesn't have a brain which can recognise things like that. __________________