[WillowTheWhisp]

Originally Posted by BERNADETTE

This letter went out in March and the person died in December, surely in that time the computer should have been programmed correctly!!

In that case, most definitely agree with you. It looks like human error in failing to put a stop on the account for outgoing mail.

Originally Posted by blazey

In my view, companies are in a bit of an awkward position in regards to deceased customers if something hasn't already been arranged before their death. You can't sensitively say to someones next of kin that you have to pay of all their debts, or continue up their payments til the end of the contract or whatever, and the people dealing with it aren't the ones who make the decisions, it's the little man at the bottom who probably struggles to pay his bills too, if not still living with their parents.

Business isn't designed to be compassionate is it, as much as we'd like it to be a bit more caring.

This isn't about those sort of situations. I have been a widow and received mail addressed to me dealing with the affairs of my late husband. That is only to be expected and not at all insensitive. Of course I had to deal with subscriptions which had been taken out in his name, club memberships, insurance policies, his former employer and goodness knows how many other things none of which were at all insensitive or unacceptable. I've even had letters come through addressed to him long after his death from people who were unaware he had died. But a letter address TO him with the word 'deceased' in brackets? Several months after his death? Nope, not had one of those and now that Bernie has explained in more detail I agree that the woman she's referring to shouldn't have had one either.