Quote:
Originally Posted by BERNADETTE
So it is human error???
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99% likely. There will be a several flags on the account for reasons such as closed account, deceased etc. The operator should have set that flag and looks like they missed it. If they have been told to put deceased in brackets as well then the program that produces the mailshots should also have been set to look at the flag AND for the word deceased in the name field.
Inefficient more than insensitive I'm afraid.