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Originally Posted by lettie
We've had threads on Patientline before. Wasn't it Tony Blair who wanted every patient to have access to a tv and phone? Patientline are a private company who own and maintain all of the machines. They are sometimes nigh on impossible to contact, believe me, I have been trying to have our machines repaired and cleaned for the best part of 3 days and can't get hold of anyone to come and do it.
The discharge procedure sounds like it could do with speeding up a bit (it's different where I work). Maybe Grego will be able to explain a bit better as she knows the pharmacy system. The one thing I can say is that pharmacy is as short staffed as everywhere else. They have to stock every single ward, every individual inpatient and discharge prescription, outpatient prescriptions (where the people waiting for them often become abusive). They also deal with the preparation of the specialised baby feeds for NICU and Paediatrics, Parenteral feeds for the adult wards, all intravenous fluids and gases such as O2, CO2, Entonox, Nitrous Oxide and Medical Air.
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I understand what your saying lettie, but when they are putting a new system to work you would have thought that the first thing that had to be put into the equation was the well being of the patient, most patients wer in and out in around half an hour, which is great, but if your waiting for medications its plain stupid. To me he well being of all patients must come 1st 2nd and 3rd, or is it just a case of a bed manager saying get rid as soon as possible we need that bed. maybe it will cake a serious mishap with this new system to make people take notice, then of course it will be nobobies fault, or what they cll a break down it communications. The only trouble is it will be some unfortunate patient who will have to suffer to make these people take notice, then its to late