Quote:
Originally Posted by Less
I'm with British gas for both and on pre-payment meters.
For the past year they keep sending me a bill for the electric, (estimated even though the guy has read my meter at least 3 times), I have tried in vain to explain over the 'phone that I don't have a credit meter plenty of re-assuring promises that it will be corrected.
Well no it hasn't instead I have had a letter from them saying they will call at the end of the month to cut my electric.
I just hope that the guy that calls will be able to sort this mess out because British Gas can't. Besides ringing I registered with them online so I could complain, despite automatic confirmation saying they've received my emails no action, except, they now send me this fictitious bill to my email address as well as to me by snail mail, Grrrrrrr!
I'm not changing suppliers until it is sorted as I can see that if I do they will just continue to send repeats of this imaginary bill and keep upping the extra charges, but as soon as they confirm that it is their mistake and that I don't owe them anything, then I will change and I won't care who I change to!
I've just emailed them a link to this page will let you know if it shames them into action, (don't hold your breath).
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Just thought I'd let you know they got in touch yesterday and yet again said that sorry we can't help you we only deal with credit meters in this department we'll get the pre-payment department to get in touch within the next 5 working days.
When I asked about their threat to cut me off I was re-assured that this would not happen as my claim is being dealt with.
This morning however I got an automatic machine demanding immediate payment or further action will be taken to recover the debt.
Looks like I'll be sending another email for them to ignore.
