Quote:
Originally Posted by DAV007
your worried about sponsorship shirts - i still havent received my ebay items and no communication from hayes since i replied (3 times ive pm him to get in touch again - no reply) to his apology on a pm.
why is it so hard to pick up the phone or reply to a PM on this board?
your sponsorship shirts can wait.
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DAV007 is a classic example of the malaise that lies at the heart of Stanley's commercial operation. He's an ex-Everton season ticket holder who this time last year was waxing enthusiastically about the unique atmosphere and spirit he had discovered at Stanley and was even talking about bringing other new faces along. That enthusiasm has gradually been knocked out of him by the service he has received from the club - products undelivered, queries unanswered; in short, a thoroughly shoddy standard of customer service. People like DAV007 - new fans and converts from other clubs - are exactly the sort of people that Stanley must attract, yet we seem to be doing our best to drive them away!
The club has just received a major publicity boost in the form of the exhibition. Could I please implore those who run the club to use this as a fresh starting point and to start offering a more user-responsive and efficient service to DAV007, Revived Red and to all Stanley fans, old and new in order to build our support base for the future.