[BERNADETTE]

It seems that little or no thought has gone into the patients needs when this was set up. If the service had been improved the we would be inundated with facts and figures telling us about it.
It is all good and well saying that not many notes were not available but the figure should be nil. As for cleanliness how can they tell us it is top notch when members are telling us different??
Was any thought given into the problem for visitors having to travel from Burnley?? I think not, it is bad enough for local people to get there on public transport must be a nightmare trying to get there from Burnley. All these things should have been considered before a decision was taken!!!