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Originally Posted by BERNADETTE
I think feed back from patients is a good way to go in this case. Surely it wouldn't be difficult to print questionaires which would give the patient the oppurtunity to comment on all aspects of their care. I don't think it is acceptable that cleanliness is being neglected, patients are kept waiting for bed pans and are discharged from a ward to be kept waiting in the ambulance lounge for medication that they need.
I also feel that staff are making their feeloings known only for their concerns to be ignored. I don't think the doctor who went to the press with his concerns did so lightly. It is time management started listening to the people who know what is happening
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No excuse for it but hospital cleaning was bad before the merger.
The doctor should have gone to management or their trade union representative. Then if they refused to take their opinions on board they should have gone to the paper. I agree though, they should listen more.