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Re: Being let down..
Start by giving them the benefit of the doubt.
I would call round in person, be polite, assume they haven't had time to complete the task or to read emails and contact you. I would explain that didn't matter but could they just return the items so that someone else could do it.
If they then handed the stuff over I would politely thank them and leave. If they refused to hand things over for some reason then I would be decidedly miffed and would consider possible legal means of getting my stuff back.
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