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sparkie · 19-09-2008, 20:55

I've found student finance direct a right pain in the posterior, to be frank.

This is the second time I've done a HE course, the first time everything was filled out on paper and my funding was ready to go, around 3 months before I started the course. I think it took 5 weeks in total. This time i started filling the online form in (apparently paper is not an option anymore) at the end of may, every time I tried to log in using my ID number and password I found myself locked out. Every time I would ring up and spend about 45 minutes on the phone waiting for a person, for them to say hang on I'll reset your details, then having to leave it until the following day to be able to access my application. Trying again the following day and being able to do some work on it, being auto logged out whilst on thephone waitin for them to answer my questions and finding myself once again lock out of my application and having to go through the whole process again and again and again, etc.

All in all it took me until the first week in august to complete the form, thanks to the uselessness of the system. I finally recieved notification of funding yesterday, my course starts monday. However I am still waiting for notification of my childcare application as they only sent me the forms for this part of the application on tuesday.

Bunch of flipping muppets!!!!

19-09-2008, 20:55	#3
sparkie Senior Member+ Join Date: Mar 2004 Posts: 2,449 Liked: 21 times Rep Power: 928	Re: Student Finance Direct I've found student finance direct a right pain in the posterior, to be frank. This is the second time I've done a HE course, the first time everything was filled out on paper and my funding was ready to go, around 3 months before I started the course. I think it took 5 weeks in total. This time i started filling the online form in (apparently paper is not an option anymore) at the end of may, every time I tried to log in using my ID number and password I found myself locked out. Every time I would ring up and spend about 45 minutes on the phone waiting for a person, for them to say hang on I'll reset your details, then having to leave it until the following day to be able to access my application. Trying again the following day and being able to do some work on it, being auto logged out whilst on thephone waitin for them to answer my questions and finding myself once again lock out of my application and having to go through the whole process again and again and again, etc. All in all it took me until the first week in august to complete the form, thanks to the uselessness of the system. I finally recieved notification of funding yesterday, my course starts monday. However I am still waiting for notification of my childcare application as they only sent me the forms for this part of the application on tuesday. Bunch of flipping muppets!!!!