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Originally Posted by cazzer
Well we did theirs at the beginning of June. This is their first year. So still don't think they have any excuse for the delay. Have been on the phone again tonight...once again got cut off and had to call back.
At least this time there seems to have been some admission that they have got it wrong, that there has been some confusion because they are twins, and at some stage they have been treated as one person, not two.  And that I don't have to send anymore documents in as they will now cross reference everything. How difficult can it be??? 2 birth certificates....means 2 people!!!
One of the lads rang tonight also, about something concerning his claim. only to be told that the person dealing with it was on holiday. WHAT! Can't anyone else deal with it? They should be taking extra staff on at this important time of year, to prevent the apparent backlog, not letting people take hols at this important time if no one else can deal with specific cases! This is kids' futures we are talking about. |
They have to get through a lot of applications and it's first come first serve as far as I know. Most continuing students will know how much of a pain it is and will have probably got their applications in straight away.