That doesn't excuse their
obvious ineptitude!
especially in this case. How would you like to be a twin and be none existent lol!
Continuing students obviously will, or
should have, less of a problem due to their details already being on file from the previous year.
We had all our documents in well before time. What should be pretty straight forward if people did their jobs properly, has been made into a major problem for some people, including us.