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Gayle · 20-09-2008, 13:12

Well done to Sony.

We don't always hear about really good customer service so I have to mention Sony.

Apart from putting me through to Prague the first time I rang they sorted out my Vaio without any problem or fuss. The fan had stopped working and it was overheating so I phoned them. The chap that I spoke to took me through a couple of checks just to be absolutely sure that I had identified the problem properly. He then asked me to keep it switched on and test how fast it got hot. He said he would call back between 10am and 12, which he did. He then arranged for a courier to pick it up which they did on Monday. It was redelivered on Friday with a new fan installed plus the BIOS updated for the heck of it.

All F.O.C. so I'm very happy.

A similar thing happened with our Playstation a while ago - it just stopped working, so we phoned them up. In this instance they made a direct swap without any question or fuss.

Sony have a good customer service dept.

20-09-2008, 13:12	#1
Gayle God Member Join Date: Mar 2005 Location: Relaxville Posts: 6,866 Blog Entries: 69 Liked: 13 times Rep Power: 2867	Good customer service Well done to Sony. We don't always hear about really good customer service so I have to mention Sony. Apart from putting me through to Prague the first time I rang they sorted out my Vaio without any problem or fuss. The fan had stopped working and it was overheating so I phoned them. The chap that I spoke to took me through a couple of checks just to be absolutely sure that I had identified the problem properly. He then asked me to keep it switched on and test how fast it got hot. He said he would call back between 10am and 12, which he did. He then arranged for a courier to pick it up which they did on Monday. It was redelivered on Friday with a new fan installed plus the BIOS updated for the heck of it. All F.O.C. so I'm very happy. A similar thing happened with our Playstation a while ago - it just stopped working, so we phoned them up. In this instance they made a direct swap without any question or fuss. Sony have a good customer service dept. __________________ The views expressed within this post are mine and mine alone.