Update .......... oh if i really could reach down a phone and strangle someone it would be aohell.
Anyway have had to agree to this 41 days ....... but ive got compensation and payment for the phone calls ..........
Turns out - beginning of september - they'd cleared my bank details off the screen ..... and then when i rang in october ..... they never checked the bank details .... they did a refund to my account with aohell ..... not my bank account.
This one i spoke to was a nicer bloke and said he would report the other agent for the refund being done wrong and try and sort it out. In otherwords a cock up from start to finish .......
Still not happy but i warned him in 41 days if its not in my bank account then i will be back onto him - this time it was an irish bloke.