I am thread reviving again, we have bt home hub broadband, the phone, as previously stated is rubbish and never been used, the wireless went down about 3 months ago, complained but nothing was done after many phone calls to bt, around 3 weeks ago, the broadband went off altogether after bt had reconnected the phone (which was disconnected because her indoors was changing to another provider and then changed her mind
), it took 14 phone calls last night to get the replacement hub ordered, but prior this had been passed from one department to another, they even had me taking the box apart on the wall! The customer service is worse than useless, when I spoke to a reasonable person, she re-ordered the home hub straight away, it took about 30 seconds, unlike all the others who took about 5 minutes each to do absolutely zilch!
