[keetah992000]

well she took it in and told them the fault was there from purchase. They asked her if she had had it in her handbag - she said yes but has been in a case.
He said well it looks like a pressure mark and offered to send it off for repair - but might be charged for it - again my mum said that it was there from purchase but they just basically try to say it is her fault.
There must be some way of having it replaced surely - why should you have to - and how do you - prove that a phone was faulty before you used it - you have to use it to find out that its faulty.
I am going to a different branch tommorow for second opinion and my mum is ringing trading standards
I rang phones4u helpline and he said more or less the same and asked if i saw the phone before i bought it - I said yes but you can only see the mark when texting and I am sure it isnt normal to sit in the shop texting on a phone you havent yet bought !!
I'll keep you updated