[jaysay]

I complain when complaining is necessary, if you don't people giving a poor service. Many years ago I'd been in hospital and when I came home the wife said she'd take me out for a meal, we went o the Bulls Head a Wilpshire, the meal was utter crap, the table was dirty there was no soup available and the main meal was well garbage. It just so happened that at the time I was running a pool league for Whitbreads and had some contacts, one of which I rang and got the name of the MD and his Luton Address, I wrote a scathing letter and low and behold I received a reply return post saying he had ORDERED the area manager to look into my complaint and he would get in touch direct. I received a voucher for a meal for two and any Whitbread eatery and a bottle of any wine I chose, I was in Blackpool and went to the Red Lion and handed the voucher to the head waiter and I Can tell you it was one of the best meals I've ever had. Does it pay to complain to damn right it does