Just spoke to a really nice lady from consumer direct, after explaining to her the issues and giving her details of the shop and the problems encountered, she advised me to check thier website and use one of the template letters to make a complaint.
Consumer Direct (very useful site if you have any problems similar to this).
So just put together a letter detailing the faults and the outcome i would like, just need to send it to him now.
Anybody know if i have to accept a repair or replacement or can i refuse those and ask purely for a refund? Not sure i want another product that has come from his shop as i have heard numerous people have had problems there.