Quote:
Originally Posted by derekgas
There was quite a bit of faffing about here, giving plenty of opportunity for the shop owner to put things right, in my opinion, as soon as there was the possibility of a legal issue/fraudulent supply, that should have been the end of conversation etc with the shop owner, police, microsoft, and tranding standards should have been informed, this is the reason there are so many rogue traders around, apathy, and the people who get a refund etc, are in the 'Im alright Jack' category, make these traders face up to thier responsibilities, whether you get a refund or not!
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Well i have been waiting for the replacement battery for 6weeks, heard soooooo many excuses as to why thats not arrived yet.
It started with "I couldnt get one from this country so its coming from china"
Then it changed to "It came in on my day off and one of my staff sold it to another customer" (what a coincidence, someone has the same laptop as me and chooses that day to go and buy one from the same shop.....I smell BS).
Then it changed again to "the warehouse in china has sold out and im waiting for them to get a delivery, be a couple of days".
To be honest i have had enough of messing around waiting for him to sort things out, anything i can do now to make his life hard work i will.
Im also going to refuse a replacement/repair on the grounds that i dont trust him or his workmanship.
Oh and he obviously knew about the battery fault as when i asked to look at the laptop the first thing he did was plug it in. (which TBH i should have been suspicious about but i didnt think anything of it).
Gonna go and hand deliver that letter tommorrow (will also send one by recorded delivery just as proof he recieved it).
Anyone know a local contact number for trading standards or even better do they have an office or similar round here?