I appear to be about £1.50 out, however, these are the charges ... they wll have charged you a further £11.20 letter charge plus VAT for Marston's letter too :-
Marston Group - Debtors help - Her Majesty's Courts Service (HMCS) - Magistrates' Courts - Distress Warrants - Schedule of Fees and Charges
Bailiff's charge:-
£225.00, letter from bailiffs £11.20 + VAT = £13.16 + £87 fine + £1 debit card payment = £326.15. Can't find the other £1.50 ? .. even if the VAT on the first letter had not been charged which would have been £1.96.
Still what's £1.50 eh ?
If you have a complaint against this particular guy, then it is best to go straight to Marstons as recommended :-
7. How can I complain about Marston or one of their employees?
People may be unhappy that they have had to deal with a bailiff company and/or an Enforcement Officer however this is not a reason for complaint. The option to deal direct with our client (the creditor) is always available prior to the debt being passed to ourselves.
Our aim is to collect the debt on behalf of our client in a professional, polite, discrete and effective manner.
If we fail to do this then we want to hear from you. If you are unhappy about the way in which you were treated by one of our staff, or if our communication(s) did not get the message across clearly, then we want to hear from you as soon as possible. We are trying to provide the best possible service to debtors and to our clients and listening to your concerns (and acting on them) is one way of improving our service.
We would prefer that you complain to us in writing so that we are able to have the fullest details for our investigation. If this is difficult then we will take the details over the phone however it may be harder for you to remember all the details and therefore we may have to contact you again to ask you for more information.
All complaints are recorded and, if we are not able to address your complaint at the time, are subject to a full and thorough investigation.
Written complaints should be sent to the Customer Care Manager, Marston Group Ltd, PO Box 308, Waltham Cross, EN9 1ZN, or emailed to
[email protected]
Following our investigation you will be sent a detailed response that, where relevant, will include what actions we have taken/intend to take.
Please note - making a complaint will have no effect on the debt that you owe or the charges that you have incurred
Best of British ... x