Today I witnessed something which gave me great reassurance. Around 2-45pm there was a power cut on Mallard and surrounding areas, I immediately used my lifeline to contact the control centre to see if the fault was just my property or if it was the whole estate. with having my details on file with Three Valleys who run the system, the operator knew that I was on oxygen and that I may be in some difficulty if the power was off long term, what happened after that was very reassuring, not only for me but certainly for people older than myself. She ran a check list to make sure all angles were covered and then told me not to hesitate to press the call button if I had any problems what so ever. I contacted Airproducts (the oxygen company) to ask for an extra backup cylinder and was told they knew about the problem through Three Valleys, backup arrived within 30 minutes. I then rang my daughter to let her know to use my mobile number as she usually contacts me on wednesday night, to my amazement she already knew again through Three Valleys. I was then rang by United Utilities who told me they had been contacted by Three Valleys because I was a vulnerable person on oxygen therapy, and they assured me the power would be back on by five thirty and not to worry. don't think you can get better service than that Well Done Three Valleys and the warden who was round my gaffe within twenty minutes
The power came back on around 4-10pm