[Sara]

Thanks for all advice. Rang virgin this morning and they're sorting it for us, at £2 extra a month and said it will be here within 4 - 5 working days. Just had phone call back from them and they said they'd made a mistake, something to do with our set top box. But they're coming out on the 28th to install whatever needs installing and because it's there mistake it won't cost us a penny not even the £2 a month. How good is that.