[Exile on Spencer St]

This is from LUFC's 'customer charter' (sic)

The club actively welcomes feedback from our customers both positive and negative.
We believe that this helps us to deliver an improved and more effective service to you the customer. To make a complaint or comment please follow these steps:
1. If you are dissatisfied with any aspect of the service received, you should initially inform our customer service representatives in the department relevant to your complaint/comment who will log your call and provide an initial response within 48 hours and a full response within
five working days.
2. If you remain dissatisfied after the department response you should inform us of your grievance in writing to Customer Services, Leeds United, Elland Road, Leeds, LS11 0ES. Customer Services will investigate your complaint personally to reach a solution that is mutually satisfactory. A
response will be issued within five working days of receipt of your complaint.
3. If you still believe your complaint should receive further attention then you can write to the clubs Chief Executive Shaun Harvey at Leeds United, Elland Road, Leeds, LS11 0ES, detailing your complaint and the reasons for your continued grievance. You will receive an initial response within 48
hours and a full response within 10 working days. Similarly we would like to hear from you if you have any suggestions as to how we can improve our service or are pleased with the service that we currently provide.

But given the vitriol from Leeds' own fans about its (ba)stewards (and the fact that nothing seems to have improved), it might be best to just accept that a club that employs thugs is probably run by thugs, and be glad you don't have to support it..