[Margaret Pilkington]

Neil I respect your opinion, but stand by what I have said for the reasons which I have clearly explained.
When I was working for the NHS I was involved in dealing with complaints about service and I can assure you that I did my utmost to resolve the concerns of patients and their relatives who were dissatisfied with the treatment they had received.......so I am speaking from experience and I know that it would be far better for Webglynne to direct his concerns through the correct process so that action could be taken to resolve the issues.
This forum is read by very many people, people who may need the hospital in the coming weeks.........it can frighten these people. Not good.......and worse not fair to the hospital because it cannot respond to criticism of this kind....or resolve the issues for the people concerned.
It used to be said that someone who had had good treatment rarely told anyone about it, but that someone who had had poor treatment would tell 20 people.....now with the internet it is more like 20million.