[Fatso]

I am concerned about the reputation the online store on the official website has. To explain why, I'll first set out two examples;

1 - a friend of mine ordered something from the online shop back in October. To date, it has still not arrived. He sent an email asking after the order about a week before Christmas. That email has not been replied to.

2 - my wife ordered me a Christmas present off from the online shop a few days before the advertised "last day for Christmas delivery" from the official website.

Now, to me, both these situations are really not acceptable. The delay in sending out items bought (especially in the first example) is huge. Also that there was this advertised date of December 18th as the last day to guarantee orders for Christmas implies that any order placed before then should arrive on time. (Now, I realise there was the bad weather from the 21st, but had even the latter item got caught up in that it should have arrived by now.)

Examples such as these cast the online shop in a bad light, and by extension this reflects badly on the club. They make me wary of ordering things from the store in the future, and that makes me sad.

One of two things need to happen, in my mind;

1 - improve the efficiency of the shop and guarantee that any order placed should be dispatched within two working days of payment being made. This is not an unreasonable time frame.

2 - remove the online shop entirely; on the basis that it's better to not have a facility, than to have one that's below standard. And only put it back up when the problems there clearly currently are have been resolved.