Quote:
Originally Posted by Margaret Pilkington
Neil I respect your opinion, but stand by what I have said for the reasons which I have clearly explained.
When I was working for the NHS I was involved in dealing with complaints about service and I can assure you that I did my utmost to resolve the concerns of patients and their relatives who were dissatisfied with the treatment they had received.......so I am speaking from experience and I know that it would be far better for Webglynne to direct his concerns through the correct process so that action could be taken to resolve the issues.
This forum is read by very many people, people who may need the hospital in the coming weeks.........it can frighten these people. Not good.......and worse not fair to the hospital because it cannot respond to criticism of this kind....or resolve the issues for the people concerned.
It used to be said that someone who had had good treatment rarely told anyone about it, but that someone who had had poor treatment would tell 20 people.....now with the internet it is more like 20million.
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Nobody has more to thank the NHS for than me, as your well aware Margaret, I have nothing but praise for the doctors and nurses at the sharp end of delivering service, its the thick end that I have he problem with. You say there is a complaints procedure, not as you notice. Last year when I was an inpatient, I was ready for coming home and they dispatched me to the "Patients departure lounge" I kid you not, I thought it was a bloody airport, this was at around 12.15pm. I had not had a nebulizer since 8-30am and lunch had not been served so nothing to eat either, I was told my TTOs would be brought to me in the PDL, I was waiting for just one course of anti bios, and I waited and I waited and I waited, I was not pleased nor where the staff, who actually gave me the address of the patient care manager, I arrived home around 6-30pm. I wrote a stinging letter to the Patient Care Manager, I have yet to receive a reply. Since that episode I have been in three times and on each occasion, when I was ready for discharge the PDL has been mentioned and I've told them where to stick it, and I have never been sent there