Quote:
Originally Posted by Margaret Pilkington
When I was working for the NHS I was involved in dealing with complaints about service and I can assure you that I did my utmost to resolve the concerns of patients and their relatives who were dissatisfied with the treatment they had received.......so I am speaking from experience and I know that it would be far better for Webglynne to direct his concerns through the correct process so that action could be taken to resolve the issues.
|
Yes, Margaret so you used to deal with complaints and you've been retired how long? There are still and no doubt will always be complaints against such large organisations as the NHS. Perhaps he has already complained to the Hospital? We don't know yet, it is still one of the luxuries afforded us though that we can also vent our spleen on this site and bring these shortcomings AND the praise that also comes their way, (I don't see you saying people shouldn't praise the Hospital on here when it does happen).
Quote:
|
This forum is read by very many people, people who may need the hospital in the coming weeks.........it can frighten these people. Not good.......and worse not fair to the hospital because it cannot respond to criticism of this kind....or resolve the issues for the people concerned.
|
Yes, the forum is read by many that is what it is here for, not to frighten them, just to make them aware, if this thread prevents something similar happening to just one other patient that is good, if it prevents it happening to many that is excellent, that can be nothing but good for the local community at large.
Quote:
|
It used to be said that someone who had had good treatment rarely told anyone about it, but that someone who had had poor treatment would tell 20 people.....now with the internet it is more like 20million.
|
Well there have been positive as well as negative posts in this thread so perhaps you're estimated 20 million have been given a balanced report?
Also if someone from the powers that be reads this perhaps even more can be done than just one complaint to some poor employer who's hands are tied by the internal red tape?
There is a thread also running at the moment, about incompetent bin men, I don't remember you defending them and saying that people should complain through 'official' channels, (mind you, as with the NHS the people that could make the decisions and assist with complaints are probably on extended holiday and are leaving the ground troops to take the flak).
Happy New Year to all that post on accyweb, whether it's to complain or praise about a large institute, together maybe we can just make a little difference.
