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Ken Moss · 04-02-2010, 07:58

There used to be a system called Economy 7 and when British Gas swapped my mother-in-law's meter for a new one her bills suddenly went up astronomically. After eight months of wrangling they finally admitted twisting her day and night rates and had overcharged by £444 in one year. When the rebate came through I gave her the cheque and had to watch a 75 year old woman burst into tears as she had been so upset.

She died early last year and I was left with the uneviable task of clearing up her affairs. When I wrote to British Gas and informed them of the new correspondence address they immediately wrote to my mother-in-law to say how sorry they were for her loss. They also said that her account was £200+ in credit and that I should call to arrange settlement and yet when I did they asked for the £12.37 that she owed.

I dread to think how many other people are being treated like this and yet do nothing about it or are totally unaware. The fuel companies are not regulated in any way that I consider satisfactory.

04-02-2010, 07:58	#19
Ken Moss Common Sense Member Join Date: Jan 2010 Location: Rishton Posts: 2,351 Liked: 16 times Rep Power: 7637	Re: British Gas .. There used to be a system called Economy 7 and when British Gas swapped my mother-in-law's meter for a new one her bills suddenly went up astronomically. After eight months of wrangling they finally admitted twisting her day and night rates and had overcharged by £444 in one year. When the rebate came through I gave her the cheque and had to watch a 75 year old woman burst into tears as she had been so upset. She died early last year and I was left with the uneviable task of clearing up her affairs. When I wrote to British Gas and informed them of the new correspondence address they immediately wrote to my mother-in-law to say how sorry they were for her loss. They also said that her account was £200+ in credit and that I should call to arrange settlement and yet when I did they asked for the £12.37 that she owed. I dread to think how many other people are being treated like this and yet do nothing about it or are totally unaware. The fuel companies are not regulated in any way that I consider satisfactory.