As far as I know.
It is upto your employer when you are allowed to take your holidays.
However you must have the legal minimum of now 28 days (20 days + bank holidays).
As far as I know As long as he has the entitlement, then if it is entirely his employers fault for not allowing him to take them when requested then they must ensure that he takes them at the end of the years holiday period.
See
Holiday entitlements: the basics : Directgov - Employment
your rights: Does my employer have to let me carry forward my unused annual leave into the next holiday year? - from workSMART.org.uk
Quote:
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You should consult your company's staff handbook or your contract of employment for the policy at your workplace.
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http://www.direct.gov.uk/en/Employme...ys/DG_10034711
By the way, how many letters in his employers company name?