If you have purchased any item from the store over the last month
I have but no-one took any details off me
or purchased a season ticket. Have a look at your season ticket number or the 3/4 digit number on your receipt, this is your membership number.
Bought season ticket over phone, there not out yet so I can't check number, no receipt, if same as old season ticket then I'll have to nip up Whinney hill tip and try and find it 
On the drop down option on the login menu, change the option to client ref/postcode and you should be able to enter without the need for a password. You can then change or reset your password from there. If your struggling, email me your name (real) and not your forum name of course
and I will get it resolved for you.
Still not letting me in, tried season ticket for this season (IF I remembered number correctly!)
Email sent