Accrington Web - View Single Post - TESCO

AccyJay · 25-11-2010, 13:32

I visited your new Accrington store for the first time on Wednesday 24th November. Everything about the building itself looks very impressive. However, the customer service is most definitely the worse that I have ever encountered. When doing my shopping I noticed that there were almost as many staff working as there were customers, yet, none of them wanted to help me find the items that I required when asked. On reaching the checkout I had to ask the assistant for some carrier bags & he passed me 3. When these bags were full I had to ask for more again & this time he slammed another 3 in front of me. When these were full I had to ask again for some more, this time he threw 3 more in the direction of my trolley. All the time during this he was more concerned that I was interrupting the game he was playing with his colleague of adjusting each other’s chairs for fun.

Overall it wasn't a very pleasant shopping experience in a new store. I would suggest that the manager should have a look around ASDA to see how a store should be operated correctly.

i.e.

ASDA - Cheaper. Friendlier staff. Checkout assistants that offer to help you with your packing.

25-11-2010, 13:32	#191
AccyJay Senior Member+ Join Date: Aug 2006 Location: Home Posts: 1,405 Liked: 10 times Rep Power: 180	Re: TESCO - new site in Accrington. I visited your new Accrington store for the first time on Wednesday 24th November. Everything about the building itself looks very impressive. However, the customer service is most definitely the worse that I have ever encountered. When doing my shopping I noticed that there were almost as many staff working as there were customers, yet, none of them wanted to help me find the items that I required when asked. On reaching the checkout I had to ask the assistant for some carrier bags & he passed me 3. When these bags were full I had to ask for more again & this time he slammed another 3 in front of me. When these were full I had to ask again for some more, this time he threw 3 more in the direction of my trolley. All the time during this he was more concerned that I was interrupting the game he was playing with his colleague of adjusting each other’s chairs for fun. Overall it wasn't a very pleasant shopping experience in a new store. I would suggest that the manager should have a look around ASDA to see how a store should be operated correctly. i.e. ASDA - Cheaper. Friendlier staff. Checkout assistants that offer to help you with your packing. __________________ "It wasn't me, you can't prove a thing" The views expressed here are my own & are not necessarily those of the site.