Sent an e-mail request for a bag at 15.39, reply came back at 15.51 saying will be delivered within 2 weeks from 30th November. Fair enough, they have a large demand.
Also, asked for a new blue box which was whipped away in the gales the other week, she has ordered a new one for me and will be delivered within 5-10days.
Can't get any quicker response than that.