Quote:
Originally Posted by gynn
Let's take the example the emptying of your bin. The people who empty it can't do it alone. They need someone to drive them to your house in a lorry which needs to be looked after in a garage that needs to be maintained. They have to be told which house to go to by a supervisor who needs to be managed by a director who needs to be guided by a councillor who needs to decide how often your bin will be emptied.
Meanwhile, someone has to check that it is the right type of rubbish in the right colour bin. Someone has to keep a record of how much it is all costing. Someone has to ensure that nothing illegal is being done in emptying your bin. Someone has to fill in the forms to say that your bin has been emptied, into the right colour box at the right price and in full accordance with the law. Someone has to fill in more forms which compare how your bin has been emptied compared to bins in a council of similar size and standing, and someone has to fill in a form to show that in empying your bin, the Council has acted in accordance with its corporate strategy. Finally, someone has to decide whether the emptying of your bin, along with the other services that the council provides makes the council weak, poor, average, good or, in Hyndburn's case, excellent.
And of course all these people need to be told how to do it by a supervisor who needs to be managed by a director who needs to be guided by a councillor who wants to take the glory.
The front line service is the actual emptying of the bin.
You got it?
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No, I am a bit simple, please could you explain again,