seems to me like the typical attitude of the modern day doorman. they seem to forget why they are employed in the first place to protect the staff AND the customers by using discretion and tact not to prance about like wannabe mafiosas using bully boy tactics on people who are enjoying themselves harmlessly. The santa hats should never be an issue and i'm afraid to say moby you are in the wrong job, your customers are everything and you are there to provide a service to them, this is why it is called the HOSPITALITY industry and it is the management's responsibility to constantly adapt to changing trends and yearly events so as to cater for the masses and therefore to be better than the rest believe it or not that is how you get customers through the door and customers = profit or do they not teach that in landlord school nowadays.
take it from an ex pub manager (and former staff trainer for the bees knees when it was owned by devonshire pub co.) it's either time to cut your losses and exit stage left or change your thinking and management style before the bees knees ends up the way of many of our great watering holes......... an indian restaurant.
rant over!
