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Re: 20% vat
Which is actually unlikely to be a Santander cock up actually. Most Banks outsource printing to secure specialist companies to do this sort of work. They provide datasets to be printed and to reduce risk they only have up to 35K in one set and the system is reset after that. From my "slightly" more informed position based on the rumours around it appears to be some cock up in how the dataset was interpreted but teh job reset at 35K stopped it being worse. At the end of the day its Santanders name on the top and its their contract/contractor that I would hope has some penalty clauses in there!
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