Accrington Web - View Single Post - Advice please-on changeing to a new ISP

Gordon Booth · 31-12-2010, 18:23

I'd appreciate any input to help me choose. I'm on talktalk with 16 months of contract to run-cost £23/month, all calls(except 0870/0845) free.
We're moving house(and area) early Jan. talktalk want 10 days from the day we move to connect the phone and ANOTHER 3 weeks to get me back on the internet. AND it will be a new 18 month contract at £34/month( they say the old package is dead). If I don't stay with them they will charge £130 cancellation fee, even though THEY are closing the old contract and putting me on a new one.
After an hour and a half of arguing and being passed arround South Africa they finally said they would only charge £18/month while I had phone only and £23(my old rate)for the rest of the year.Then it would go up to £34.
The connection closes quite often(although I can reconnect quickly) so that's annoying but I'm so angry I'm inclined to cancel, pay up and go to another provider. BT seem to have a decent offer(although only 5.5 GB, not the 8.2 I get now) and on their website SAY(?) they can connect me NOW!.
Advice, please, from all you experts(and non-experts) on your experience.
Thanks, Gordon

31-12-2010, 18:23	#1
Gordon Booth Senior Member+ Join Date: Jul 2010 Posts: 2,402 Liked: 715 times Rep Power: 46614	Advice please-on changeing to a new ISP I'd appreciate any input to help me choose. I'm on talktalk with 16 months of contract to run-cost £23/month, all calls(except 0870/0845) free. We're moving house(and area) early Jan. talktalk want 10 days from the day we move to connect the phone and ANOTHER 3 weeks to get me back on the internet. AND it will be a new 18 month contract at £34/month( they say the old package is dead). If I don't stay with them they will charge £130 cancellation fee, even though THEY are closing the old contract and putting me on a new one. After an hour and a half of arguing and being passed arround South Africa they finally said they would only charge £18/month while I had phone only and £23(my old rate)for the rest of the year.Then it would go up to £34. The connection closes quite often(although I can reconnect quickly) so that's annoying but I'm so angry I'm inclined to cancel, pay up and go to another provider. BT seem to have a decent offer(although only 5.5 GB, not the 8.2 I get now) and on their website SAY(?) they can connect me NOW!. Advice, please, from all you experts(and non-experts) on your experience. Thanks, Gordon Last edited by Gordon Booth; 31-12-2010 at 18:31.