[Barrie Yates]

I am having to virtually start from scratch - did have SKY TV before I moved back but a local French Co for phone & Brodband.
Really getting screwed about by SKY. Told them of the change on 6 December, changed TV package effective from installation date, required Broadband and phone from that date.
SKY+ installation all in order, superb job by the technician who told me that the modem/router would arrive in a few days and only needed plugging in to initiate the system.
Wednesday, no sign of the kit so telephoned them - what an automated system they have. Spent over an hour at 8p/min and determined they hadn't even changed my address. Gave me another number to ring. Did that - another hour, address still hadn't been changed. Finished up sending a formal complaint on their email system - waiting for a response.
Yesterday we received a package from Virgin which looks good - at first, but on more detailed examination, quite a number of pitfalls.
I will look at BT but want to actually talk to someone rather than try and pick my way through the BS on the website. Woud appreciate any experiences/advice from anyone who has a total package from BT - Broadband, phone and TV.