[hedman2003]

Here are copies of a problem on the microsoft forum I've copied and pasted them as I'm having the same problem


I have spent the last 4 hours trying to download and install the trial of Office Home and Business 2010. What a headache, and still haven't gotten anywhere. I have downloaded, uninstalled, downloaded, uninstalled, over and over. For whatever reason the product key they give me when I download is somehow invalid when it asks me to enter it during installation. What is causing this.

anybody any solutions?

Here's what I do: I download the bootstrap installer to the desktop, and run it as admin. It starts and goes through the first three stages without problems.
The principal recurring error occurs in stage 4, after PowerPoint begins installing, and the PowerPoint 2010 window says "Processing."
A second window opens with the prompt, "Enter Your Product Key" "Type your 25-character Product Key." I paste the key from above the "Install Now" button into the box. (The key is also included in the bootstrap installer filename.) The paste process is very slow -- the key might not be visible for 45 seconds after I paste. This message appears: "The key you have entered is valid" A "Continue" button appears.
I click Continue, and in a few seconds, a message in red appears: "Installing the product key failed. Please try another product key." I have now tried quite a few keys. They were all initially identified as valid, but none worked.
I have repeatedly tried uninstalling the partial installation of Microsoft Office Click to Run 2010 that appears in Programs and Features, and then deleting all temp files before I try again.
There was a trial version of Microsoft Office Home and Student 2007 on the computer. I uninstalled it, and uninstalled Microsoft Office Suite Activation assistant.
. Made no difference.
Usually the "Click to Run Application Manager" "Repair Microsoft Office Click-to-Run" dialog starts when I run the bootstrap utility if I don't uninstall Click to Run after a failed install. It asks if I want to repair Microsoft Office Click-to-Run, with a check box asking if I want to remove settings. I either check or don't check the box (makes no difference) and answer yes. Once it ran and froze, but usually it reports that "Microsoft Home and Business 2010 - English has been successfully repaired." When I run the installer again, after it has been "successfully repaired," it once again asks if I want to repair the installation. This will be repeated even after I reboot, until I uninstall Click to Run.
In Eventvwr, the red exclamation point errors produced by these installations are logged as Event ID 1017, "Installation of the Proof of Purchase Failed. 0xc004E01E."

hope you can assist