Quote:
Originally Posted by Doug
Second. Very impressed with Lew and the young lad in the shop. I left filled with confidence that those behind the scenes are working with a passion for the club and they will ensure that we will always met with open arms and a warm welcome.
Thanks Lew.
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Doug you have probably stumbled across something there that perhaps we take for granted in that the Club Store for most of us fans in that it is the first point of contact with the Club.
First impressions are lasting impressions and it is similar in most things in that if you are treated in such a way you are made to feel comfortable and enthused the tendency is you will revist again and again.
Customer service is a key fundamental in any business and one that the Store scores highly on
