[Margaret Pilkington]

You really do need to go through the official complaints procedure.

A rant on here might make you feel better, but it does not actually get to the root cause of the problem.
If you have had problems then there is a good chance that others have experienced the same kind of thing.
The Authorites are not clairvoyant and do not know of your difficulties unless you tell them...if you don't tell them they cannot get it right for you.
You do not give them a chance...and that, my good sir is not right!