Quote:
Originally Posted by Margaret Pilkington
You really do need to go through the official complaints procedure.
A rant on here might make you feel better, but it does not actually get to the root cause of the problem.
If you have had problems then there is a good chance that others have experienced the same kind of thing.
The Authorites are not clairvoyant and do not know of your difficulties unless you tell them...if you don't tell them they cannot get it right for you.
You do not give them a chance...and that, my good sir is not right!
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I made a complaint regarding discharge procedures at the Royal, two and a half years ago Margaret, and I'm still waiting for a reply, although the thing I complained about has been sorted, to an extent, this also included prescriptions on discharge. As far as I'm aware, what used to happen when a patient was discharged was a letter was always given to the patient to give to their GP, now this doesn't happen, they now say that your discharge notes are faxed through to your GP, I think I'd rather rely on furnishing my GP with these records at least I'm sure they will get there