[webglynne]

Originally Posted by Margaret Pilkington

No, I don't need to get real.....it is you who needs to get real.
Do you think whoever you spoke to is going to admit any of their faults to the complaints department? I don't think so......especially if it means a boot up the backside, or worse.....the loss of their job.
It seems to me that all you want to do is carp on...you do not seem to want to address the root cause of the problem.
Unless and until, you notify the complaints department formally, they will know absolutely nothing of your difficulties because you have not told them.

If you did put a formal complaint in then at least the hospital would be able to respond...but hey perhaps you don't want the hospital to respond....maybe you just want to keep coming here and ranting on about how bad the NHS is.

I didn’t “speak” to anyone but the pharmacy and our surgery I was never in touch with the hospital as I did not know, as clear in my report, that the release notes had not followed the patient out of the hospital until my doctors surgery told me and they would ring about that. I would expect that under such circumstances an alert would be posted and action taken to avoid any further such instance of incompetence taking place.

It should not need anyone at all making a complaint that when such things as release notes can be “mislaid” could the complaint not also be lost in a “black hole”