Quote:
Originally Posted by Margaret Pilkington
If you make a written complaint, then the hospital is legally obliged to follow it up within a prescribed timescale.....
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But how many people are in the habit of checking up on the legal obligations of hospitals on a regular basis? It's good information to know, but most people only find out about organisations' obligations, their own rights and best course of action when they post on a public forum for advice.
That said - the advice was given 18 months ago and is still being ignored, but you see my point? I've just had a disagreement with an electrical salesperson that had to be escalated to the manager because the salesperson did not know that the retailer is responsible for newly-purchased items that don't work. Manufacturer warranty is additional to "statutory rights", and I wanted to exercise those, not follow some RMA procedure with the manufacturer.
Quote:
Originally Posted by Margaret Pilkington
...If he had followed procedures and still not got satisfaction then he is entitled to come on here and rant about it.
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Where does your average Joe (or Gareth) find out about the procedure, if not from forums like this?